Cutting goods-receipt disputes by 70% with an SAP verification agent
A food distributor replaced manual PO-vs-ASN checks with a BTP agent that flags mismatches before the truck is unloaded.
S/4HANABTPAgentsFood distribution
The problem
Receiving clerks compared purchase orders, supplier ASNs and physical counts by hand — across 14 warehouses. Discrepancies surfaced days later as credit disputes.
What we built
A CAP service on BTP subscribes to inbound delivery events, pulls the PO and ASN through OData, and asks a Claude model to reconcile quantities, units and substitutions. The agent posts a proposal into a Fiori approval app; the clerk confirms in one tap.
- Mismatches flagged before unloading, with a plain-language reason
- Every proposal stored with the model's reasoning for audit
- No write-back without a human tap — this was non-negotiable
Result
- 70% fewer goods-receipt disputes in the first quarter
- Average receiving time down from 22 to 9 minutes per delivery
- Zero unplanned postings — the approval rule held
Have a process like this one?
A 30-minute call is enough to tell whether an agent, an extension or a plain good Fiori app is the answer. No deck, no discovery fee.